Returns & Refunds

There is a chance you may want to return an item to us. 

So to make it easy, we allow 28 days for returns.

Please note the cost of the return is the customers responsibility.

You do not need to contact us before returning, unless the item has arrived faulty.

We process all returns, exchanges and refunds within 1 full working day.

You will be notified by email when your item has been refunded ,  or when your exchanged item has been dispatched.

When a refund is requested, we ask that you allow up to 5 working days for the funds to be processed back into your account.

To return your item, please click here, or complete the returns form that is enclosed in your purchase and include your order number.

Make sure you specify which service you require. Then pack the item(s) together with the returns form in the re-sealable bag that your order came in. If you have lost or damaged this bag, you can use a similar mailing bag to send it.

This form will come enclosed with a returns label.

Attach the label to the front of the parcel and take to your nearest post office.

Returns are sent via Royal Mail and we ask that you allow 3-4 working days before your item will arrive back with us.

Please note that the quickest way to exchange your item is to place a new order on our website and return the original item for a refund.

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